Shipping & Refund Policy

Return Policy: We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for the damaged product(s) must be made within 48hrs of receipt by writing to You will need to provide detailed information (including images) for any product damaged during shipping within that timeframe. If you are, however, not satisfied with our product(s), you may request an exchange within 15 days of purchase date. Please submit this request by writing to or call

1-800-486-8310 to speak to Customer Service.

Order Processing, Delivery Method, and Timing:  After an order has been received in our system, a processing time of 2 to 3 business days is required to review the order. Shipments are sent using United States Postal Service as a Priority Mail package or FedEx. Shipping times are dependent on location from our main warehouse and fulfillment centers located in California. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders.

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in the form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information or you may write to

Our product will be sent via courier or private delivery company.

Our Mailing Address:

P.O. Box 1102, San Mateo, CA 94403